Policies
Shipping policy
Shipping Policy
Last updated: June 2026
1. Order Processing
All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed the next business day. You will receive an email with tracking details once your order has been dispatched.
During peak periods (sales, holidays), processing may take up to 3 business days.
2. Shipping Rates & Delivery Estimates
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | Calculated at checkout |
| Express Shipping | 2–3 business days | Calculated at checkout |
| Free Standard Shipping | 5–7 business days | On orders above minimum threshold |
Delivery estimates begin from the date of dispatch, not the date of order. These are estimates only — actual delivery times may vary due to courier delays or other factors outside our control.
3. Where We Ship
We currently ship domestically and to selected international destinations. Available shipping regions and applicable rates are displayed at checkout. If your location is not listed, contact us at support@amberall.com and we'll do our best to help.
4. Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. Please allow up to 24 hours for tracking information to update after dispatch.
5. International Orders
International orders may be subject to customs duties, import taxes, and fees levied by the destination country. These charges are the customer's responsibility and are not included in our product or shipping prices. We have no control over customs processes and cannot predict additional charges or delays caused by customs clearance.
6. Failed or Missed Deliveries
If a delivery attempt is unsuccessful, the courier will typically leave a notification with instructions for re-delivery or collection. If a package is returned to us due to an incorrect address provided at checkout or failure to collect, we will contact you to arrange re-shipment. Re-delivery charges may apply.
Please ensure your shipping address is accurate before placing your order. Amberall is not responsible for orders delivered to an incorrectly entered address.
7. Lost or Damaged Orders
If your order arrives damaged or does not arrive within a reasonable time beyond the estimated delivery window, please contact us at support@amberall.com within 7 days of the expected delivery date. We will investigate with the courier and work to resolve the issue as quickly as possible.
8. Sustainability Note
We ship all orders in minimal, recyclable packaging. We offset the carbon footprint of every shipment as part of our commitment to a lighter footprint — on your feet and on the planet.
9. Contact Us
For any shipping-related queries:
Email: support@amberall.com Response time: Within 2 business days