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Refund & Return Policy

Returns Window We offer a 30-day return window from the date of purchase or delivery. Trial wear is acceptable — you don't need to return items unused.

Return Conditions

• Original tags must be attached
• Item must be in reasonable condition (light wear is fine, damage is not)
• Proof of purchase required (order confirmation email or receipt)

Non-Returnable Items

• Final sale / clearance items
• Gift cards
• Socks and insoles (if packaging has been opened)
• Customised or personalised products

Refund Process Refunds are issued to the original payment method within 5–7 business days of your return being received at our warehouse. You'll get an email confirmation once processed.

Exchanges We don't offer direct exchanges. To get a different size or colour, return your item and place a new order.

Return Shipping

• Return shipping costs are the customer's responsibility.
• Original shipping fees are non-refundable.
• Returns are only accepted in the country of original purchase.

Gift Returns Gifts can be returned within 30 days. Refunds go to the original payment method, or we can issue store credit.

Holiday Policy Items purchased between November 1 – December 24 are eligible for return until January 16.

Damaged or Wrong Item Received something damaged or incorrect? Contact us at support@amberall.com within 72 hours and we'll send a replacement or issue a full refund — no questions asked.