FAQ 02

Browse our collection at amberall.com, select your size, and add to cart. Checkout is quick — we accept all major credit/debit cards and other payment methods listed at checkout. You'll receive an order confirmation email immediately after.

Yes, our shoes are designed to fit true to size. However, fit can vary slightly depending on the style — any specific notes are mentioned on each product page.

Check your spam or promotions folder first. If it's not there, email us at support@amberall.com with your name and the email address used at checkout and we'll look into it.

Yes. All transactions are processed through a secure, PCI-DSS compliant payment gateway. We never store your full card details.

We are working on adding flexible payment options. Stay tuned — sign up to our newsletter to be the first to know.

Each product page has a size guide with measurements in both EU and UK sizing. We recommend measuring your foot length and referring to the guide before ordering. If you're between sizes, we generally recommend sizing up.

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Our shoes have a naturally relaxed, roomy fit compared to most performance footwear. If you have particularly wide feet, we recommend checking individual product descriptions or reaching out to us at support@amberall.com before purchasing.

Absolutely. Our shoes are made with breathable, natural materials designed to be worn barefoot or with socks comfortably.

Our shoes offer a relaxed toe box and flexible sole that works well for a variety of foot shapes. If you have specific concerns, feel free to contact us before purchasing.

We use sustainably sourced natural fibres and recycled materials — including natural wool, plant-based components, and recycled content where possible. Full material details are listed on each product page.

Some of our styles use natural wool, which is not vegan. We clearly label which products are fully vegan on each product page. We are actively expanding our vegan range.

Yes. We work only with suppliers who meet our ethical and environmental standards. We believe sustainability starts before the shoe is even made.

No. Our packaging is made from recycled or biodegradable materials. We are committed to zero virgin plastic across our entire supply chain.

All Amberall shipments are carbon neutral. We also plant one tree for every pair sold as part of our ongoing environmental commitment.

Standard delivery takes 5–7 business days. Express delivery takes 2–3 business days. Processing time is 1–2 business days before dispatch.

Shipping rates are calculated at checkout based on your location and chosen shipping method. Free standard shipping is available on orders above a minimum threshold.

Yes, we ship to selected international destinations. Available regions are shown at checkout. If your country isn't listed, contact us at support@amberall.com.

International orders may be subject to customs duties or import taxes depending on your country. These charges are the customer's responsibility and are not included in our prices.

Yes. Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. Allow up to 24 hours for tracking to update.

We recommend hand washing with cold water and a mild soap. Gently scrub with a soft brush, rinse, and air dry away from direct sunlight or heat. Do not machine wash unless stated on the product care label.

Some styles are machine washable on a gentle, cold cycle inside a laundry bag. Check the care instructions on your specific product page before doing so.

Always air dry. Avoid tumble dryers, radiators, or direct sunlight as heat can warp the sole and damage natural fibres.

With proper care, our shoes are built to last. Natural materials age beautifully with regular use. We recommend rotating between pairs to extend the life of each.

Yes, most Amberall styles come with removable insoles, making them easy to clean or replace with custom orthotics.